Call Us for Lowest Airfares Customer support +1-877-818-6735
Cheapfaresfinder Blog

How can I ask for a refund of my canceled Avianca Flight ticket?

Sometimes, passengers cancel their flights due to unpreventable reasons and want a refund. The procedure can be hectic and manic, but that is not the case with Avianca Airlines. Requesting a total refund is as simple as reserving a trip online. You must think about reading their Refund Policies before asking for a refund to see whether you are eligible to get a refund or not.

If you don’t know its policy, don’t worry. Take a look by reading the details mentioned below so that you can understand whether you are eligible for this or not. Here you can find all the details which are important for you.

What are the Avianca Cancellation Policies and Fees?

You can ask for a full money payback if you can’t travel due to any medical conditions. However, you need to provide all the medical certificates to the airline support team via email or another method.

  • You are qualified for a full refund if your booked flight is canceled due to a critical weather issue or defect in the plane.
  • In terms of Avianca Airline's 24-hour cancellation Policy, you are eligible for a total refund if you cancel your refundable ticket within 24 hours of booking; otherwise, you must pay the cancellation penalty fees; if you are willing to cancel your booked ticket after 24 hours of the reservation, then the remaining amount is refundable.
  • If the booking is made by any third-party trip service provider, then to get the refund and know about the refund, you need to contact the third-party trip service provider's web page only. 
  • If you have booked the seat under non-refundable terms, then you are not allowed to get any refund.
  • If any natural disaster appears, such as a flood, earthquake, etc., and your trip gets canceled by the airline themselves, then you will get the total return. 

How to Get Compensation for Flight Delay or Cancellation from Avianca?

Check out whether the issue affecting you is suitable for recompense. If your claim is not operated at the airport, then you can make a claim by visiting its official web page, where you need to fill out a compensation form within 14 to 28 days. You will receive the response at your registered email address, but if you want to get the compensation as soon as possible, then you need to dial its customer service number, and after completing its IVR menu procedure, your call will redirect to the refund department where you need to provide all the necessary details and documents that proves your eligibility. When all the procedure and the discussion with the customer service person goes well, then congratulations the refund department will deal with your compensation request and will email you about the possible refund within 7 to 28/ working days.

How to Cancel an Avianca Airlines Flight?

There are some options available to cancel your reserved flight by using these methods such as via the official web page, speaking to the customer service person, visiting the airport, using the mobile application from your IOS or Android mobile store, etc. But if you want to do it by yourself, then you can visit the official web page or download its mobile application. If you don’t know the procedure of these two self-cancellation methods then read the below information.

Via airline web page: Here, you first need to open the website home page at 

  • Then, on the top of the home page, you need to click on the “Your booking” icon.
  • After that, tap on “Manage your booking”.
  • Now, a new window will start/open on your screen. Where you need to click on change flight. 
  • Here, you need to enter your flight booking reservation code and your last name (if more than 1 passenger is going to travel with you, then enter the last name of the primary passenger). 
  • Then, you can your booking details, select your flight, and tap on cancel my trip.
  • After that, pay the amount for cancellation if needed; otherwise, ignore it and click on end/complete. 

When all the procedures are complete, then within a few moments, you will get a notification on your registered email address. 

Via mobile application: This procedure is as simple as the website procedure. Here, you need to install the mobile application on your cellular first.

  • Then, open the mobile application.
  • Tap on Manage your booking and click on Change Flight.
  • Here, you need to enter your flight booking reservation code and your last name. 
  • Then tap on Find My Trip.
  • Pay the cancellation penalty now if required.
  • Click on the complete or done tab.

Then, you will get the notification that your trip has been called successfully on your registered contact number or email ID. 

How to Get a Refund via Avianca Airlines customer service?

After the cancellation of your reserved seat, you will think about the refund; then don’t worry because, with Avianca Airlines, you can check the return status by logging into your airline account using your booking code/ID and your last name. But if you are unable to check out the status, then you can also connect with the customer service agent by speaking to him/her directly. For this, you are required to dial its telephone number, which is +1 800 284 2622. Then, Foolw uses its IVR menu audio command; when you follow its commands without making any mistakes, your call will be redirected to its customer service agent, which is available at that time. Then, ask about the refund by providing your reservation and cancellation details; within a few minutes, you will get the complete details. 

In conclusion, after reading the above details, you have now collected enough knowledge to understand the procedure for booking cancellation by reading its policies, which are also mentioned above. Here, you can also talk about the compensation procedure. Read all the details.

Disclaimer:, an online travel agency based in the United States, and its affiliates, does not guarantee the authenticity of the information and services provided on this website. We hereby waive all responsibility for any mistakes or inaccuracies, including but not limited to prices, images, and general product specifications. The final pricing and availability of services are determined solely by the hotels or service providers, and cannot be held accountable for any discrepancies in pricing or availability.

Copyright © 2024, Cheapfaresfinder. All rights reserved.